FAQs - General
FAQ - Low-On-Ink/Toner
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1. Why should you register for HP MVC e-Membership?
- 1. Simpler to get and activate HP MVC end user special pricing discounts to purchase HP original ink and toner
- 2. Save time - no more download, print, scan and email to-and-fro
- 3. Enroll printers to get low on ink notifications from HP
- 4. Contact your Reseller to order ink/toner replenishment before running out
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2. Are there any changes to the HP MVC membership information ?
- The changes are e-Membership registration process and the option for customers to enroll their printers to get low on ink/toner email notifications
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3. Can customers register HP MVC e-Membership without opting to enroll for Low-On-Ink/Toner notifications?
- Yes, this is optional. Customer can click 'Skip' to proceed and complete the e-Membership acceptance process.
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4. Can existing MVC customers enroll to get Low-On-Ink/Toner notifications?
- Yes, this is planned for in the next release. We shall communicate in due course.
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5. What is the duration of the HP e-Membership ?
- 1. Your membership is applicable for a year from the date of your acceptance of the e-Membership should you accept after the deal start date indicated in the deals detail page.
- 2. The e-Membership offer expires 60 days from the email invite date.
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1. What are the basic criteria for customers to enroll printers to get Low-On-Ink/Toner Notifications ?
- 1. You must be an authorized representative of your company
- 2. Your printers must be purchased within the country where the company is registered as MVC account.
- 3. Your printer must be internet-enabled. If printers are not eligible, HP will inform customer during the printer enrollment process.
- 4. Your printer and PC must be in the same network for the 'Printer Detection Tool' to work
- 5. Your printer must have access to internet and the web services (touchscreen and non-touchscreen printers) must be enabled to connect the printer for ink/toner monitoring.
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2. Can MVC customer enroll their printers to get on Low-on-Ink/Toner notifications without getting a HP e-Membership email invite ?
- For this new release, only new and renewal customers will receive an email invite from HP. This invite is sent out based upon approval of new and renewed deals.
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3. I enrolled my printer, but I am not getting any Low-On-Ink/Toner notifications. Why?
- After enrollment on the Printer Detection page, please ensure you have turned on Web Services on your printer. Only then will ink information start being collected by HP. To enable web services, check one of these links: • Touchscreen-enabled Printer • Non touch-screen printer
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4. What data is HP collecting during printer detection?
- We collect Model Name, Model Number and Serial Number
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5. How will MVC resellers know when customers accept e-Membership or when customer's enrolled printers run low on ink/toner?
- Resellers will be copied in the emails to customers
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6. Can customers continue to get Low-On-Ink/Toner notifications when MVC membership expires?
- Yes, if the customer has enrolled the printer during his e-Membership acceptance process and is connected to the internet
- To unenroll Low-On-Ink/Toner notification, customers need to click ‘unenroll’ option in the email sent by HP with the Low-On-Ink/Toner alerts.
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7. How do I unenroll a printer from the Low-On-Ink/Toner triggers?
- 1. Login to your Online account.
- 2. Go to My Printers
- 3. Click on "Unenroll" to unenroll printers.
- Note: You will be automatically unenrolled from receiving Low-On-Ink/Toner alerts when you have no enrolled printer(s) that are active.
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8. When will I receive low-on-ink/toner email notifications?
- • Low-on-ink/toner triggers will be sent to HP when your printer(s) ink/toner level reaches the default threshold.
- • HP will collate these triggers and the email notification will be sent every Wed at 2 am SGT.
- • The email notification will inform you which printer and which cartridge has reached a low level. For more information about HP printer ink or toner levels, see https://support.hp.com/us-en/document/ish_2453626-1757228-16
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9. Do I have to order replacement cartridges once I receive the email notification? How many must I order?
- • No, if you have replacement cartridges available in your premises, you do not need to order a replenishment immediately. And, it is up to you to decide when and how many cartridges you want to order from your MVC reseller.
- • Will I keep receiving low-on-ink/toner email for the same ink/toner cartridge every week?
- • Once you replace the cartridge, you will stop receiving notification. If you do not replace the cartridge, you will be notified every Wednesday, up to 5 times for each unique cartridge that has run low.